Career Opportunities at LAKOS - Claude Laval Corporation
Claude Laval Corporation has been manufacturing LAKOS centrifugal separators and other filtration solutions for over 40 years. We are located in Fresno, California and are proud to offer opportunities that attract driven people seeking rewarding and dynamic work. LAKOS is a leader in solids from liquids filtration solutions - development and manufacturing. Our first-class facility and top-notch people create a work environment that supports a strong culture and set of core values.
Benefits include medical, dental, and life insurance, plus 401K, educational reimbursement, and company-wide incentive plan. Candidates who apply must be authorized to work in the United States. Claude Laval Corporation is a drug free workplace and final candidates will be required to pass a standard corporate background check (which includes credit, education, civil, criminal, DMV).
No agencies or phone calls please. Equal Opportunity Employer.
Submit resume with cover letter by e-mail to:
hr1@lakos.com
Overview
The Customer Experience Manager directs and controls all facets of the nine members of the Customer Service team while supporting the growth and profitability of Claude Laval Corporation by ensuring exceptional Customer Service is provided to our customers. This is accomplished by providing leadership, daily management and oversight of Automatic Call Distribution (ACD) which includes: staff planning, scheduling, quality performance monitoring, ongoing performance improvement processes, counseling and development of staff.
This position is the “voice of the customer” and will create differentiated experiences by extracting and leveraging actionable insights from customer, distributor and employee listening systems for ongoing process improvement and service delivery. You will drive to solutions that empower employees, reduce errors, eliminate pain points and deliver a consistent, reliable, and memorable experience for our customers. This position will establish cross-organization engagement to raise, resolve, and recover from business issues through closed loop feedback mechanisms. The successful candidate will have a passion for the customer; utilize their experience turning unstructured data into actionable insights, along with strong change agent, communication and alignment skills.
Responsibilities Include:
- Responsible for all daily activities that function within the department, including maintaining the most efficient and professional operation.
- Monitor productivity of ACD operations and ensure the achievement of service deliverables and customer satisfaction.
- Review and exercise approval of transactions not within the authority of the customer service representatives
- Partner with Sales and Marketing departments in response to staffing and timing of various Sales and Marketing Campaigns.
- Review and report on all statistics on a weekly/monthly/quarterly basis as appropriate.
- Maintain adequate staffing; hire and develop customer service staff.
- Ensure that necessary corrective action / discipline is taken in timely and effective manner; responsible for all reviews and evaluations for direct reports.
- Conduct ongoing training classes.
- Participate in special projects and performs other duties as assigned.
Requirements/Specifications:
- Minimum 10 years of experience including five years in a leadership role and a minimum of five years of voice of customer/customer listening and/or service recovery experience. Preferably in industrial, manufacturing, or engineering environments.
- Demonstrated ability to synthesize information, prioritize efforts, and drive results with a strong sense of urgency and decisiveness.
- Strong and disciplined approach to gathering and analyzing data, identifying insights, and communicating trends and actions in an inspiring way.
- Develops and manages voice of customer scorecard, including key operational metrics that will feed into the enterprise Customer Experience scorecard.
- Ability to respond quickly to issues, gather teams to develop, resolve, and evaluate operational metrics to ensure processes are working as planned.
- Demonstrated experience serving as a passionate customer advocate who is able to drive change and achieve business goals.
- Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results - possess ability to negotiate, influence, and build credibility with internal organizations and lead across business lines toward a common goal.
- Excellent communicator, including written/verbal, time management, phone etiquette and presentation skills.
- Able to confidently work with executives, senior level management, external partners & customers.
- Previous exposure to a diverse range of business functions including sales, marketing, product, or support, with expertise in customer loyalty and satisfaction measurement.
- Computer skills including Microsoft Office Word, Excel, Outlook.
- Six Sigma or Lean certification, or process improvement. Experience with closed loop feedback systems preferred.
Education: Bachelor's Degree desired
Position open and looking to fill immediately.
No agencies or phone calls please. Equal Opportunity Employer.
Submit resume with cover letter by e-mail to:
hr1@lakos.com
reports to the Vice President of Industrial Division
Overview
The Western Regional Sales Manager (RSM) is responsible for Industrial filtration sales and market share growth for 20+ states in the Western US through a developing distributor network. The RSM is in charge of selling water filtration equipment (centrifugal separators, pump intake screens, sand filters and complete filtration systems) utilized in various Industrial markets with the objective of growing the territory sales, distribution, and profits. Also manages the planning, promotion and selling of LAKOS Industrial filtration products and systems through presentations, training, and demonstrations.
Responsibilities Include:
- Achieve sales goals for assigned territory.
- Maintain contact and enhance relationships with accounts in the region. Analyze distribution - add and delete where needed.
- Successfully segment applicable markets to increase distribution within common territories.
- Effectively introduce new products to distribution/dealers.
- Conduct seminars and train distributors, developers, contractors and engineers.
- Maintain and stay within expense budget allocated.
- Structure sales call frequency that has you in front of the distributor as required to increase sales.
- Participate in National, Regional and Distributor trade shows and events.
- Develop a sales and marketing plan for distribution that includes competition, pricing, market share in key growth areas.
- Maintain, monitor and use CRM software toeinsure accurate and up to date information is portrayed.
- Distribute and manage sales leads and opportunities
- Maintain presence within appropriate social networking and trade organizations
Requirements/Specifications:
- 5 years of technical sales experience, preferably within the Industrial and/or Filtration industries
- Associate/Backelor's Degree preferably in Engineering, Business or Marketing
- Valid driver's license and proof of current insurance
- Ability to lift 40lbs
- Excellent presentation and communication (verbal and written) skills
- Mechanical and technical aptitude is required
- Ability to handle multi-tasks and to prioritize and meet deadlines
- Experience in the use of Microsoft Office (Outlook, Power Point, Word and Excel)
- Ability to travel 100 days per year
- The successful candidate must live within the Western US territory, have access to a major airport and maintain a valid passport
- Ability to pass background check (to include criminal, civil, DMV, credit, and education records) and a drug screen
Position open and looking to fill immediately.
No agencies or phone calls please. Equal Opportunity Employer.
Submit resume with cover letter by e-mail to:
hr1@lakos.com
The Materials Manager reports to the Director of Operations and is responsible for planning of procurement, production control, inventroy control, and logistics. Day-to-day activites require minimal hands-on supervision
Summary of Position
The Materials Manager will oversee all activities of Production Planning and Production Scheduling for all make-to-stock and make-to-order products. This includes managing raw materials inventories, purchasing of materials, receiving of materials, material handling, finished goods inventories, and related warehouse activities. This position is also responsible for the management of all sales orders through the production process including lead time quotes, lead time commitments, production scheduling, fabrication, assembly, test, outside processing, painting, crating, shipment, and logistics. This position works closely with sales, engineering, material planning, purchasing, manufacturing, and the Director of Operations to ensure effective flow of work in process (WIP) to meet shipment and revenue schedules. The Materials Manager provides supervision, direction, coaching, training, and performance feedback to all direct reports. The Materials Manager also proactively works toward continuous improvement of processes and systems used in planning and scheduling of production to minimize stock outs and improve adherence to shipment schedule.
Planning
The Materials Manager directs the process, ensuring that the manufacturing team can execute the production of the products on time and at the quality level required. This includes the planning of procurement (in-house production versus purchased products), production, inventory control, and logistics. The Materials Manager ensures that every step of the process is functioning effectively to avoid costly delays and lost sales opportunities. Materials Manager’s first and most important requirement is planning. The planning responsibilities include cell/line level production plans, longer term production rate and capacity planning, material replenishment, resource planning, and logistics planning. The position will be the key focal point and communication point between the Operations team and the internal and external customers.
The Materials Manager is also responsible for creating and maintaining accurate standard costs for all products (make-to-stock and make-to-order). This includes maintaining the data in the ERP/MRP system.
Communication
The Materials Manager must communicate their needs and objectives to key personnel in procurement, product development, manufacturing, sales (internal & external), and logistics. This will help the entire team understand the timing required and individual input necessary to make the process run smoothly and to execute to internal and external commitments. A follow up to commitments is required, as well as a proactive approach to demand management and delivery to customer expectations and internal commitments. It is critical that all communication is timely and accurate to ensure that all organizations understand the status of all orders and can communicate effectively with the customer and all internal team members. This includes conducting production meetings on a regularly scheduled basis.
Cost Reduction and Process Improvement
Cost reduction and process improvement is an ongoing requirement for the Materials Manager. If a service or raw material can be purchased at a lower total cost to the business from a new supplier or through consolidation to a strategic supplier, without jeopardizing quality and delivery, then the change should be made after development of an implementation plan. Alternatively, if a product that is currently purchased from a vendor could be produced in-house for a lower total cost to the business (especially given the new equipment being purchased), then the change should be made after development of an implementation plan.
The Materials Manager will have a solid understanding and exhibit experience with and a practical application of lean and six sigma tools. The Materials Manager will apply these tools to drive improvements in all processes throughout the shop.
Purchasing & Vendor Management
The Materials Manager must manage the relationships between many different vendors and information technology systems. S/he must keep the material or services flowing smoothly. In order to do this, the Materials Manager must have the cooperation of the company’s vendors. Relationship building is important in maintaining this high level of service and quality. The Materials Manager must take responsibility for the logistics of returns as well.
Inventory & Inventory Management
The Materials Manager will provide leadership and management to the inventory levels of the facility. S/he will be responsible for determining the correct inventory levels that need to be sustained to support demand, and will utilize this data to drive inventory reduction actions and inventory turns forecasting and management. The Materials Manager is responsible for all levels of inventory (including raw materials, WIP and finished goods), as well as the processes that support inventory management (including establishing and maintaining kanbans). These processes include transactional processes that cover the receipt of goods, transfer of goods to various inventory locations, proper standard work associated with inventory transactions, the annual physical inventory process, the cycle counting process, and the auditing of kanbans for proper use and maintenance.
The Materials Manager is also responsible for ensuring that any material that is determined unusable by production is reviewed using an MRB (Material Review Board) process to ensure timely disposition and return of materials. The Materials Manager must take responsibility for the logistics of all returns as well. This includes returns from the customer (RMAs – Return Material Authorizations) and returns to the vendors if material is defective or does not meet spec.
Logistics & Transportation
The Materials Manager will provide leadership and management to the logistics processes in the facility. S/he will be responsible to manage the area and utilize lean tools to drive standard work and process improvements. It will be critical to develop relationships with key logistics providers, and support the requirements of shipping and receiving. A key metric will be a reduction in the net logistics costs, as well as productivity improvements in the internal processes associated with logistics and transportation.
Specific Requirements include, but are not limited to, the following:
- Manage Inventories
- Establish inventory levels based on Activity and seasonality.
- Document and post overstock items for sales.
- Coordinate adjustments in stock with engineering as BOM’s change.
- Utilizes lean manufacturing and kanban techniques for finish goods, raw goods and WIP inventories
- Production Schedule
- Document, track and communicate the status of all issued work orders in SharePoint.
- Serve as an interface between Sales and Operations and communicates critical information between departments such as ship date changes and customer requirements to operations
- Leads meetings with Production, Sales, Purchasing and Engineering
- Monitor daily movements of work orders through manufacturing.
- Work Order Status
- Manage work order creation, accuracy, details, and flow.
- Coordinate status changes with corresponding sales rep.
- Review possible parts delays with Purchasing for possible rescheduling.
Experience & Education Requirements:
- Minimum of a Four year college degree in Industrial technology or engineering
- Five years business supply chain management experience (purchasing/production control/manufacturing/logistics) with progressively more responsibility.
- Exposure to Lean Principles (especially kanban implementation), establishing Master Service Agreements, Root Cause and Corrective Action training and experience, Cost Reduction project experience, Value Engineering experience.
- Expert level knowledge of ERP/MRP systems functionality is desirable.
- Expert computer skills in Word, Excel, Power Point, Outlook and SharePoint are required. Desired skills include Visual Basic and MSDOS.
- Ability to read engineering drawings is essential.
- Certification in APICS, ISM, or other professional services related supply chain management areas are a plus
Other Requirements
- Valid driver’s license and proof of current insurance
- Must pass comprehensive background check and drug screen
Position open and looking to fill immediately.
Please send resume and cover letter to: HR1@LAKOS.COM
reports to the Vice President of Groundwater and Irrigation Division
Overview
Claude Laval Corporation seeks a Territory Sales Manager who will be responsible for Groundwater and Irrigation product sales and market share growth for the Pacific Northwest Territory. This includes Northern California, Northern Nevada, and Northern Utah, all of Oregon and Washington and Alaska and also the provinces of Western Canada. Also responsible for selling product lines within the assigned territory with the objective of growing the territories sales, distribution, and profits. Manages the planning, promotion and selling of LAKOS Domestic Water & Irrigation Filtration Systems.
Responsibilities Include:
- Achieve sales goals for assigned territory.
- Maintain contact and enhance relations with accounts in the region. Analyze distribution - add and delete where needed.
- Successfully segment applicable markets to increase distribution within common territories.
- Effectively introduce new products to distribution/dealers.
- Conduct seminars and train distributors/dealers, developers, installers, engineers and key regulatory personnel.
- Maintain and stay within expense budget allocated.
- Maintain warranty records to monitor possible product problems.
- Structure sales call frequency that has the salesmen in front of the distributor/dealer as required.
- Participate in National, Territory and Distributor trade shows and events.
- Develop a sales and marketing plan for distribution that includes competition, pricing, market share in key growth areas.
- Maintain, monitor and use CRM software to insure accurate and up to date information is portrayed.
Requirements/Specifications:
- Recent college grads will be considered
- 1-5 years of sales experience preferably within the water systems market or pump/well/irrigation industry
- Ability to multi-task and to prioritize
- Excellent communication skills
- Ability to meet deadlines
- The successful candidate must live within the sales territory
- Experience using Microsoft Office software, including Excel, Outlook, Powerpoint, and Word
- Ability to pass background check (to include criminal, civil, DMV, credit, and education records) and a drug screen
Preferred/Desired:
- Associate/Bachelor's Degree, preferably in Business, Engineering and/or Marketing
- Ability to travel an average of 40-60% overnight travel (i.e. 2-4 nights a week on the road)
Position open and looking to fill immediately.
Please send resume and cover letter to: HR1@LAKOS.COM
